Privacy Policy

Effective date: 24 June 2026

Fine Polish respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing from us, contacting us, or subscribing to our marketing communications.

This Privacy Policy explains how Fine Polish collects, uses, stores and discloses personal information through our website www.finepolish.com.au, our online store, customer service channels, marketing platforms and related services.

Fine Polish is an Australian business located at 7/42 Lysaght St, Coolum Beach, Queensland 4573.
ABN: 32 997 738 060
Phone: 1800 780 666
Email: info@finepolish.com.au

1. Personal information we collect

We collect personal information that is reasonably necessary for us to operate our online store, process orders, provide customer service, deliver products, manage marketing communications and improve our website.

The personal information we may collect includes:

• your name

• billing and shipping address

• email address

• phone number

• order details and purchase history

• payment-related information processed through secure third-party payment providers

• enquiry details submitted through our contact forms

• newsletter or marketing subscription preferences

• website usage information, including pages visited, products viewed, device type, browser type, IP address and general location information

• advertising and analytics information collected through cookies, pixels and similar technologies

We do not intentionally collect sensitive information unless you choose to provide it to us and it is necessary for a specific purpose.

2. How we collect personal information

We collect personal information when you:

• place an order on our website

• create or use a customer account

• contact us by phone, email, website form or social media

• subscribe to our email marketing or promotional updates

• interact with our website, advertisements or online content

• leave a review or provide feedback

• participate in a promotion, offer or survey

Some information is collected automatically through cookies, analytics tools, advertising pixels and similar technologies when you use our website.

3. Why we collect and use personal information

We collect and use personal information for the following purposes:

• to process, pack and ship your orders

• to confirm payments and issue invoices, receipts and order updates

• to respond to enquiries and provide customer support

• to manage returns, refunds, warranty claims or product issues

• to improve our website, products, services and customer experience

• to send marketing emails, promotional offers and product updates where permitted

• to personalise website content, advertising and product recommendations

• to measure the performance of our advertising campaigns

• to prevent fraud, misuse of our website and unauthorised transactions

• to comply with legal, accounting, tax and regulatory obligations

4. Payments and payment security

Fine Polish does not store complete credit card numbers on our website systems.

Payments are processed by secure third-party payment providers. These providers may collect and process payment information in accordance with their own privacy policies and security procedures. We only receive payment confirmation and transaction details necessary to complete your order.

5. Cookies, analytics and advertising technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, analyse website traffic, improve performance and support online advertising.

We may use tools provided by third parties such as Microsoft Advertising, Google, Meta/Facebook, email marketing platforms, analytics providers and ecommerce service providers. These tools may collect information about your interaction with our website and advertisements, including pages visited, products viewed, clicks, device information, browser information, IP address and general location information.

This information may be used to:

• measure website traffic and store performance

• understand customer behaviour on our website

• show relevant advertising on search engines, social media and other websites

• measure the effectiveness of our advertising campaigns

• improve product listings, offers and website content

You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

6. Email marketing

If you subscribe to our email list, make a purchase, or otherwise consent to receive marketing from us, we may send you product updates, offers, promotions and store news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@finepolish.com.au.

We do not sell our email list.

7. Disclosure of personal information

We may disclose personal information to trusted third parties where necessary to operate our business and provide our services. These may include:

• payment processors

• shipping, freight and courier companies

• ecommerce platform providers

• website hosting and IT service providers

• email marketing platforms

• advertising and analytics providers

• fraud prevention and security service providers

• accountants, legal advisers and professional service providers

• government, regulatory or law enforcement bodies where required by law

We only disclose personal information where it is necessary for the relevant business purpose, permitted by law, or where you have provided consent.

8. Overseas disclosure

Some of our service providers may store or process information outside Australia. This may include ecommerce, payment, analytics, advertising, email marketing, hosting or software providers.

Where we use overseas service providers, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy requirements.

9. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure website connections, access controls, password protection, reputable payment processors, secure hosting, limited staff access and other technical and organisational safeguards.

No method of online transmission or electronic storage is completely secure. However, we take reasonable precautions to protect the information we hold.

10. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, fraud prevention and business record requirements.

When personal information is no longer required, we take reasonable steps to securely delete, de-identify or archive it.

11. Accessing or correcting your personal information

You may request access to personal information we hold about you. You may also ask us to correct information if it is inaccurate, incomplete or out of date.

To request access or correction, contact us at:

Fine Polish
7/42 Lysaght St
Coolum Beach, Queensland 4573
Phone: 1800 780 666
Email: info@finepolish.com.au

We may need to verify your identity before processing your request.

12. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve the matter.

Email: info@finepolish.com.au
Phone: 1800 780 666

Please include your name, contact details and a clear description of your concern.

We will review your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Third-party websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or advertising practices.

The updated version will be posted on this page with a revised effective date.

15. Contact us

For questions about this Privacy Policy or how we handle personal information, please contact us:

Fine Polish
7/42 Lysaght St
Coolum Beach, Queensland 4573
Australia

Phone: 1800 780 666
Email: info@finepolish.com.au