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Shipping Policy

Shipping Policy

Effective date: 24 June 2026

This Shipping Policy explains how Fine Polish handles order processing, postage, delivery, tracking and shipping-related issues for purchases made through www.finepolish.com.au.

Fine Polish
7/42 Lysaght St
Coolum Beach, Queensland 4573
Australia

Phone: 1800 780 666
Email: info@finepolish.com.au

1. Order processing

Orders are processed during normal business hours, Monday to Friday, excluding weekends and public holidays.

We aim to pack and dispatch orders as quickly as possible. Processing times may vary during busy periods, sale events, public holidays, supplier delays or temporary business closures.

If there is a significant delay with your order, we will contact you where possible using the details provided at checkout.

2. Shipping locations

Fine Polish ships orders within Australia.

If international shipping is available for selected products, shipping options, costs and estimated delivery times will be shown at checkout where applicable.

Some products may not be available for delivery to all locations due to carrier restrictions, product type, size, weight or remote-area limitations.

3. Shipping costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Shipping charges may vary depending on:

  • delivery location

  • product size and weight

  • order value

  • shipping method selected

  • carrier availability

  • promotional shipping offers

From time to time, Fine Polish may offer flat-rate shipping, discounted shipping or promotional shipping offers. These offers may be subject to conditions, product exclusions, order value requirements or location restrictions.

4. Dispatch and delivery timeframes

Estimated delivery times are provided as a guide only and may vary depending on the delivery address, carrier network, order volume, weather events, public holidays and other factors outside our control.

Delivery timeframes may vary for:

  • regional or remote areas

  • bulky or heavy items

  • carrier delays

  • public holidays

  • sale periods

  • incorrect or incomplete delivery details

We will make reasonable efforts to dispatch orders promptly, but we cannot guarantee exact delivery dates unless expressly stated in writing.

5. Tracking information

Where tracking is available, tracking details will be provided by email or through the order system once the order has been dispatched.

Tracking updates are provided by the carrier and may take time to appear after dispatch.

If you have not received tracking information or need help locating your order, please contact us at info@finepolish.com.au.

6. Delivery address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your delivery details carefully before placing your order.

Fine Polish is not responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or outdated delivery information provided by the customer.

If you notice an address error after placing an order, contact us immediately at info@finepolish.com.au or 1800 780 666. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been packed or shipped.

7. Authority to leave

Some carriers may offer authority to leave or unattended delivery options.

If you choose authority to leave, or if the carrier leaves the parcel in accordance with your delivery instructions, you accept the risk of loss, theft or damage after the parcel has been delivered to the nominated address, unless otherwise required by law.

We recommend using a secure delivery address where someone is available to receive the parcel.

8. Missed deliveries and collection points

If no one is available to receive the delivery, the carrier may:

  • leave a delivery card

  • take the parcel to a local collection point

  • attempt redelivery

  • return the parcel to sender

Customers are responsible for following carrier instructions and collecting parcels within the required timeframe.

If a parcel is returned to Fine Polish because it was not collected, refused, or could not be delivered due to incorrect details, additional postage charges may apply to resend the order.

9. Delayed, missing or lost parcels

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If the tracking information does not resolve the issue, contact us at info@finepolish.com.au with your order number and delivery details.

We will assist by reviewing the order and, where appropriate, contacting the carrier or lodging an enquiry.

If an order is confirmed as lost in transit, we will provide a suitable solution in accordance with Australian Consumer Law. This may include a replacement, refund or other appropriate remedy depending on the circumstances.

10. Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please keep the item, packaging, labels and delivery materials, as these may be required to assess the issue or lodge a claim with the carrier.

Please email info@finepolish.com.au with:

  • your order number

  • photos of the damaged product

  • photos of the outer packaging

  • photos of any damaged internal packaging

  • a short description of the issue

If the product is confirmed to be damaged in transit or does not meet the applicable consumer guarantees, we will provide a remedy in accordance with Australian Consumer Law.

11. Split shipments

Some orders may be shipped in more than one parcel, depending on product availability, product size, warehouse handling or carrier requirements.

If your order is split into multiple shipments, tracking information may be provided separately for each parcel.

12. Bulky, heavy or restricted items

Some products may require special handling due to size, weight, product type or delivery location.

Additional freight charges, delivery restrictions or carrier limitations may apply. Where possible, these will be shown at checkout or communicated before dispatch.

13. Business closures and public holidays

Orders are not usually dispatched on weekends, public holidays or during announced business closure periods.

Where Fine Polish has an upcoming closure or holiday period, we may display a notice on the website or contact affected customers where appropriate.

Orders placed during closure periods will be processed when business operations resume.

14. Customer responsibilities

To help ensure smooth delivery, customers should:

  • provide a correct and complete delivery address

  • provide accurate contact details

  • monitor tracking updates

  • collect parcels promptly where required

  • contact Fine Polish quickly if an issue occurs

  • keep packaging if a parcel arrives damaged

15. Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under Australian Consumer Law.

If Fine Polish is unable to supply a product within a reasonable time, or if a product is lost, damaged, faulty or otherwise does not meet a consumer guarantee, we will provide a remedy as required by law.

16. Contact us

For shipping questions, tracking help or delivery issues, please contact:

Fine Polish
7/42 Lysaght St
Coolum Beach, Queensland 4573
Australia

Phone: 1800 780 666
Email: info@finepolish.com.au