Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.
Dispatch Information
Usually, orders will be despatched on the same day that they are received, unless they come in late in the day or after business hours. Orders are usually processed and despatched within 24-48 hours of receipt. For orders received late in the day on Friday or over the weekend, despatch will be on the following Monday.
Shipping Charges
The freight charges for your order are calculated using separate variables. They are the weight of product ordered, your shipping destination and your preferred shipping method. This will all be displayed to you during the checkout process prior to your order being submitted. This means that if you are unhappy with the shipping fees and options, we provide you do not have to continue placing your order.
In addition to the freight charges, there are the options of Extra Cover and Signature Required options at checkout for an additional charge when you use Australia Post. This protects you should your goods be damaged by Australia post. We do not take responsibility for damage caused by Australia Post or the couriers.
Shipping Methods
We currently offer a variety of expedited and standard delivery options through Australia Post, Couriers Please and Sendle.
Cancellation
Once you have clicked Confirm Order, your order begins to process and you cannot make any online changes. To change or cancel your order prior to shipment, you must Contact Us. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.
Form of Payment
We currently accept Visa and Mastercard credit cards. Bank transfers, cheques or Paypal.